Who we are

Our website address is: http://ruefashions.co.za.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Delivery conditions

For orders over R2000, standard deliveries are FREE to your doorstep or nearest Postnet within South Africa.

For orders under R2000, we charge a delivery fee of R100 to your nearest Postnet within South Africa.

For orders under R2000, we charge a delivery fee of R120 straight to your door within South Africa.

Please note that prices online may vary from prices in store due to delivery charges. The above delivery charges apply to online website orders only.

Expected Timeframes:

Standard delivery takes place during office hours. Unfortunately you cannot select the exact date, or time, for the delivery. There are no standard deliveries after hours, over weekends or on public holidays. Please take this into consideration when selecting your delivery address.

Delivery timeframes depend on your delivery address, postal code, and selected delivery option.

For major cities in South Africa: usually 2-5 working days.

For outlying areas outside of South Africa: usually 4-10 working days depending on location.

Please note that there may at times be unexpected delays with deliveries that is completely out of our hands. We will however inform you in advance if there were to be any expected delays.

Delivery Availability:

If nobody is available at the address at the time of delivery, our courier will make a second attempt to deliver on the next working day. The courier will try once more (third attempt), and if at that time there is still no one to sign for the parcel, the parcel will be returned to our warehouse and a return will be processed for the goods. You will be refunded in the same payment method which was used for the order. Should a delivery fee have been charged on the order, this will not be reimbursed, given that the courier has attempted delivery on numerous occasions.

Availability of Products
From time to time, some Products may be out of stock or are unavailable and we may not be able to fulfill all or part of your Order. If this happens, we will refund you the price paid for the products impacted. We may withdraw or suspend from sale any Product displayed on the Website, either temporarily or permanently, at any time. Rue fashions online will not be liable to you for any loss you or any third party suffer as a result of a withdrawal or suspension of sale of a particular product.

Where a Product which is the subject of an Order has been withdrawn or suspended from sale and your payment for the Product has already been processed, we will refund any money paid to you. Rue fashions reserves the right not to honor any incorrect offers represented on the Website made by genuine human or system error. Where your Order is affected by an error on the Website (for example, in a description, an image, Price or otherwise), we will reject that part of the Order affected by the error. You will be refunded the value of that part of your Order affected by the error and Rue fashions will fulfill the remainder of your Order. If you are not satisfied with the partial fulfillment of your Order, you can return your order to us.


Returns Policy.
If your Order is affected by a genuine error (including in a description, an image or a Price), we reserve the right to cancel your Order and refund any money paid to us.
You acknowledge and agree that:
all pictures and images of Products displayed are for illustrative purposes only;
• any accessory featured with the Products is for illustrative purposes only, and may be sold separately; and
• where we provide dimensions and measurements in the description of a Product, the dimensions may vary slightly in real life, and it is your responsibility to ensure that the actual size of each Product is suitable for your purpose prior to submitting your Order (including whether there is appropriate and safe access to your Delivery Address for delivery of the Product).

You can return items to us for refund or exchange within 7 days of receiving it at your own cost and with invoice attached.

Once we have checked the items and are happy with the condition we will then either send you the new exchanged item at our own cost or process the refund as requested. Please return shoes in their original box and same condition it was sent out as. No taping or writing on the boxes. A handling fee of 15% will be charged if boxes come back written or taped on.

Delivery charges already used are non-refundable.

Email: admin@ruefashions.co.za for any further inquiries or information

Terms and conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Rue fashions relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms of use:
1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

2. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.

3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

6. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.